Terms of Service

1. Eligibility for Return or Exchange

To qualify as eligible for return or exchange (“Eligible”), all products:

• Must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair.

• Must be in its original packaging with all tags attached or cellophane wrap/seals (not including plastic dress bags) intact.

• Must be accompanied by the original receipt of purchase to be eligible.

• The reason for the return/ exchange must be related to the size or, manufacturing defect.

2. Items not eligible for return or exchange (“Excluded”)

• Custom products such as special orders and personalized items.

• Perishables (such flowers, or plants)

• Lingerie & bridal boudoir

• Perfumes, colognes

• Final sale items

• Items with any tags removed or packaging/seals (not including plastic dress bags) opened

• Gift cards

• Products where any tag has been removed

• Items without a valid , original receipt.

3. Return & Exchange PROCEDURE

• In case of a return, or exchange , customer should make a request for by sending us an email to info@boorda.store or notify us through WhatsApp number within 12 hours of receipt time, clarifying the reason of the request.

• Once the Return / Exchange received or notified & the product is eligible for return / exchange ( check eligibility conditions) (The Company reserves the rights not to accept any return), we shall generate a return label for our shipping company to be notified with the return/ exchange order information.

• Upon receiving the return label, our shipping company will get in touch with the customer to ensure a time for the collection of the item(s).

• Once the item is collected, it shall be delivered back to us and the customer shall be notified of the successful return.

• If the product is found to be damaged, traces of use or no product card attached, Boorda store apologizes for returning the amount in cash, and we will return the dress to the customer. If the product is intact and in its original condition, refunds will be made according to the payment method available to Boorda Store. We have the right to refuse to return the value of the product or exchange it if it is not in a condition that allows us to resell it again.

4. Shipping and Payment Information

Please note that Boorda's official working days are from Saturday to Thursday, 10:00 AM to 10:00 PM. Our primary mission is to provide you with a safe & flexible online shopping experience. Therefore, we have simplified the shipping and delivery process for you because your comfort is our priority.

Shipping:

• Shipping is available to all cities within the Kingdom of Saudi Arabia. We also have representatives worldwide working to deliver your product as quickly as possible and with the best possible quality.

• Ready-to-ship dresses: Delivery within the Kingdom will take 4-8 business days, and outside the Kingdom 4-12 business days. Dresses not ready to ship take three to six months. These times may be longer or shorter depending on order volume and designers' policies.

Shipping Cost:

• Shipping within Saudi Arabia is free for orders over 500 SAR.

Accepted Payment Methods:

- Visa

- Apple Pay

- Mada